Purachased 65 Inch Q90T from Samsung website. Arrived 5/15. Today is 6/15. Been dealing with Samsung Customer Support every weekday since arrival. Have an issue with screen where there are three fist size "smudges" on the glass - similar to where a clear plastic phone case presses up against the phone - looks like its wet. Samsung sent a technician out twice who confirmed and was advised it needs to be repaired - there is certainly an issue. Samsung states they do not have the parts so they will need me to return, wait 3-4 weeks for credit to Samsung finance account, ad then I can purchase again - with the usual 2 week shipping time. This puts me without a TV for approximately 6 weeks, forgetting the fact that trying to return via carrier a 65 inch TV is not exactly easy and fun to do..... Then Samsung states they will excahnge it and I am told they do not have the TV in stock - never mind the fact that I can purchase on their website and it shows it would ship in two days. I told them this is cceptable - I can wait until you have the TV in stock. They say call back on Mondays to check inventory. Everytime I call back I provide the ticket number. I inevitably have to explain the entire situation again, and I am usually pushed to the sales team who says I can only return the product (they do not do exchanges). I go on to advise them what I was told by the "Exchange Team" or the "Executive Customer Service Team" that I was told to call back each Monday to check on inventory for an exchange. I am told they do not exchange, only returns. Each time I call, its a differrent answer - even after I confirm with the rep that we will exchange and I will call them on mondays, reference the ticket and they can reivew and check the inventory. Once in stock they will start the exchange process. I have heard answers like "oh thats not how we do things" and "I do not see those notes" - how would I know the process or to check inventory on Mondays if someoen did not tell me? Bottom line, I pray you don't end up with a defective unit purchased drectly from Samsung. You will need more than patience than you can possibly imagine and most likely will not get an exchange if there is no inventory - even if you are like me and are willing to wait. I am willing to wait for the exchnage or wait until they get parts to correct but Samsung insists that I return the unit, wait 3-4 weeks for the credit, purchase the unit again and wait 2 weeks for shipping. Oh the other alternative was to buy one right now, then ship the old one back and wait for the credit. I simply don't have $2500 to float Samsung for their trouble of selling me a broken unit in the first place. Buy be warned.
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