Hi Lou, Thank you, this was resolved by the tech support resetting the PC so that it could boot up, & then he discovered it had crashed during update. He said it needed to fully run the Windows Update & Samsung Update to restore current versions of the drivers. Once all the updates were finished, the screen is no longer black & the keyboard & touch screen work fine now. Thanks!
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Hi, I am having the exact same problem with Samsung Notebook 9 Pro. This device is only a few months old, yet the screen has randomly gone black. The power supply & AC adapter works fine. The battery seems to work. basically, it's like the PC went to sleep but will never wake up again. The PC worked perfectly prior to this, & the only thing recently that happened was "Samsung Update" which claims to install new drivers. I have some electronics experience but the Samsung notebooks are very difficult to work on bc everything is soldered together & the battery is internal. I can tell that the LED panel is not lighting up, & I don't hear the fans coming on. When you close & open the laptop, nothing happens. The LED lights that indicate the charger are working though. it's green/ fully charged, then turns blue when I touch the power on button, but the screen doesn't come on & the PC doesn't boot. I've hooked it up to other monitors & Samsung TV as well, & none of those work. What should be done to fix ASAP please? This is my primary work machine.
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