05-30-202009:17 AM - last edited on 06-28-202003:45 PM by SamsungAl
I purchased my Samsung 4 door flex refrigerator, model Rf23j9011sr September 2018 and the warranty expired in September 2019. Around November 2019 I started experiencing issues with the ice maker not producing any ice because it would freeze over. It started as a periodic issue and now every couple of weeks I'm having to remove the icemaker bucket and chisel away the ice that is building up in the icemaker. Sometimes the ice build up is so bad, it's almost impossible to remove the ice bucket. Then when it starts producing ice again, the ice is wet and I have water dripping from the ice dispenser. As of this week, the ice maker seems to only be producing one tray per day. With the summer months approaching quickly, this is a huge issue. I've seen numerous complaints from other owners with the same icemaker problems and I can't believe that Samsung has yet to take ownership of this design flaw and provide the requisite repairs. This is very disappointing and frustrating to say the least. Does anyone know of any open class action lawsuits pertaining to this icemaker issue or if Samsung has issued any recalls yet?
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