I have never been so dissatisfied with Samsung customer service. I sent my first S9 off three times to be repaired. The third time they sent me a new phone. My new phone was doing the same thing as my last so I sent it off at the end of April for another exchange. I called Thursday at 10 AM to see what was going on because I still hadn't received my phone. I told the lady on the phone I wanted a refund. She said since I have been waiting over a month for an exchange they could do a refund. So I assumed they started the refund process. At 2 that afternoon I got an email saying my phone had been sent. How convenient after they approve a refund my phone gets sent. I call Samsung once again. They send me to a case manager. He told me when I receive my phone I need to call them. I will need to send my phone back and then they can start the refund process. I got my phone today, so I called Samsung and they told me they could not to the refund. I am so mad. This isn't the first time they've lied to me about things. They lied about certain dates just to get me off the phone. They first set my exchange up under the wrong ticket number. I'm beyond frustrated and I dont know who to call.
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I purchased an S9 last year. I sent it off 2 times to be repaired fir the same issue. When it came back the second time it was still having the same issue so they decided to exchange it. When I received my new phone it was having the same issue as my last. I called Samsung April 27th. I sent my phone off the 28th for yet another exchange. When I called a week or so later because I hadn't heard anything, it ended up they messed up on my ticket number. They out it under a precious ticket number. The guy told me he would put a "hurry" on my exchange. I called about two weeks ago the last said I should receive my phone withing 5-7 business days. Fast forward to today, still have not received my phone. Still have not received any updates. When I called Saturday the guy couldn't tell me anything and was almost rude. I tried asking for a refund and he told me they couldn't do it. I'm so over this. It's been almost two months.
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