- About user4ZsDscu80Y
06-25-2020
08:40 AM
@userOl4pjYehDI You need to supply more information to be helpful. For instance, what model do you have? These models are reported to have the problem.
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06-21-2020
01:45 PM
6 Likes
To the Mods: The Blue-ray Power Cycling problem has clearly not been solved, and people will continue to create new threads to complain about it. If you want to fold all those into one thread that is fine, but at least leave it unlocked. To community, please comment or like to upvote. Edit: Oh, hey... it worked! Thanks Mods!
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06-21-2020
08:02 AM
12 Likes
(In response to thread Blu-ray player power cycling whenever plugged in.) An admin posting that Samsung is "aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further." is not a solution. It barely even qualifies as acknowledgement. Edit: Bonus Lets Play Adlibs - Samsung Edition. (A) is aware of (B) who have reported an issue with (C) on some (D) and we are looking into this further. We will (E) when we have more information. Example: The 'flight crew' are aware of 'passengers' who have reported an issue with 'FIRE' on some 'engines of the plane' and we are looking into this further...
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06-19-2020
04:13 PM
How long does it take for the volume to jump back up? Seconds? Minutes? What is the default volume of the soundbar when it is turned on? Could the soundbar be turning itself off and on again? I'm wondering if this is related to the DVD reboot bug that started 6/17.
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06-19-2020
04:00 PM
@user76OvZeWkKL Can you elaborate a bit on the specifics of the boot loop. It sounds suspiciously similar to a problem the Samsung DVD players started exhibiting at roughly the same time. 6/17/2020. Link: https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-BD-JM57C-keeps-cycling-on-off-whenever-plugged-in/td-p/1278935
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06-18-2020
04:16 PM
1 Like
It is going around. There are at least six models having the same issue starting yesterday. No fix from Samsung yet. Check the other threads. Modded Thread https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-BD-JM57C-keeps-cycling-on-off-whenever-plugged-in/td-p/1278935
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06-18-2020
03:06 PM
14 Likes
Models reported to have the BluRay Bootloop Bug so far: BD-E5900 BD-J5100 BD-J5500 BD-J5700 BD-J5900 BD-JM51 BD-JM57C HT-J4200 HT-J4500 HT-J4530 HT-J4550 HT-J5500W HT-J5520WK HT-J5530 Reported Locations so far: Argentina Belgium Brazil Canada Chile Colombia Costa Rica Czechia Egypt El Salvador Finland France Germany Greece Guatemala Italy Mexico Netherlands Nicaragua South-Africa Spain Paraguay Poland Romania Slovakia Saint-Vincent United Kingdom Uruguay USA: California Hawaii Illinois Louisiana Pennsylvania Missouri Nevada New Jersey New York Texas Utah Virginia
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06-18-2020
12:16 PM
2 Likes
Our BD-J5700 also ‘acquired’ this infinite reboot bug at about 10:00ish last night. The loop is about 8 seconds long, the menu only comes up for the last two. The on-device buttons have stopped working, and the only button that seems to work on the remote is the ‘eject’ button. With these limitations neither a soft nor hard reset is possible. Unplugging overnight did not fix. The loop continues both with and without a disc in the machine. When a disc is first loaded it delays the reboot by a bit.
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06-18-2020
12:12 PM
6 Likes
Our BD-J5700 also ‘acquired’ this infinite reboot bug at about 10:00ish last night. The loop is about 8 seconds long, the menu only comes up for the last two. The on-device buttons have stopped working, and the only button that seems to work on the remote is the ‘eject’ button. With these limitations neither a soft nor hard reset is possible. Unplugging overnight did not fix.
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