Information for the US users. I just got off the phone with a Samsung support rep. I was wating for approximately 10-15 min. The representative quickly identified the issue as the one affecting users gloablly. He opened a service request and stated, that the unit will be repaired at no cost, even though the warranty expired years ago. The process is as follows: they will email me a UPS label to print. I will pack the MAIN UNIT ONLY (!), put the label, and drop-off at a UPS location. Turnaround promised is around 7 days. Good luck, and I thank this forum for the information and moral support!
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