Samsung

Very strange.  I went through chat as well, for a unit that's at least 3 years old, and they sent me a prepaid label.  Consistency is severely lacking here.   Not to mention the fact they they must know by know that they, Samsung, bricked these units and it should be them responsible for the repair. ... View more

That could definitely be true in Canada.  I'm in the US and was able to get the return label.   Also, the system automatically asked for a copy of my receipt, but I reached out to Support again and was told I did not need to provide it. ... View more

As reported by several others, I had success reaching out to Samsung support via the website, and received a prepaid label to return my unit for repair.   The support agent asked a few standard troubleshooting questions like 'What have you tried so far?' and 'Was it plugged into a surge protector?' which of course makes no difference whatsoever here.  But, the end result was I received the prepaid label and was told that the repair would take 5-7 business days once they received my unit.   Also, my unit is out of warranty and that was not an issue -- they didn't even mention it.     I handed the package over to UPS yesterday afternoon, so my fingers are crossed that I'll have a working unit back in a couple of weeks! ... View more

Same issue on my BD-JM57C.  Just noticed it today, but it's the first time we've tried to use it in about a week.  Not sure exactly when it stopped working. ... View more