The only reason I used the text method is I can reply on my PC using Microsoft's "Your Phone" app. I had to start it on my phone then took over using the Your Phone app. The phone wait was 20 min. Heck, this text wait has been over that!   Text "Help" to 62913.  Answer  Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Here are the products I can help with. Select by replying with a number: (1) Mobile Devices (2) TVs & home theater (3) Home Appliances (4) Computing   Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Please describe your issue in a few words. It's power cycling Thank You You are connected with Sabiah S from Samsung Care. Hello! The last two days have seen a variety of Samsung Blu-ray players worldwide suddenly cease working. The symptom is that they turn on when power is applied, whereupon they reboot themselves every few seconds endlessly. The power and eject buttons are ignored and all attempts at resetting them fail. After many owners contacted Samsung support and were told they needed to send their players in for hardware repair, Samsung appears to have admitted there is a common problem, not individual player failure. As they are all out of warranty and the reboot cycle precludes the normal software update process, we are awaiting a solution from them.  I'm having this issue!   We have a dedicated team to assist you with the product, please stay connected while I transfer the chat.   I'm still waiting. After 20 minutes I got this Sorry our wait times are longer than expected. You will be connected to an agent shortly. ... View more

The only reason I used the text method is I can reply on my PC using Microsoft's "Your Phone" app. I had to start it on my phone then took over using the Your Phone app. The phone wait was 20 min. Heck, this text wait has been over that!   Text "Help" to 62913.  Answer  Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Here are the products I can help with. Select by replying with a number: (1) Mobile Devices (2) TVs & home theater (3) Home Appliances (4) Computing   Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Please describe your issue in a few words. It's power cycling Thank You You are connected with Sabiah S from Samsung Care. Hello! The last two days have seen a variety of Samsung Blu-ray players worldwide suddenly cease working. The symptom is that they turn on when power is applied, whereupon they reboot themselves every few seconds endlessly. The power and eject buttons are ignored and all attempts at resetting them fail. After many owners contacted Samsung support and were told they needed to send their players in for hardware repair, Samsung appears to have admitted there is a common problem, not individual player failure. As they are all out of warranty and the reboot cycle precludes the normal software update process, we are awaiting a solution from them.  I'm having this issue!   We have a dedicated team to assist you with the product, please stay connected while I transfer the chat.   I'm still waiting. After 20 minutes I got this Sorry our wait times are longer than expected. You will be connected to an agent shortly. ... View more

Nice Try ... View more

The only reason I used the text method is I can reply on my PC using Microsoft's "Your Phone" app. I had to start it on my phone then took over using the Your Phone app. The phone wait was 20 min. Heck, this text wait has been over that!   Text "Help" to 62913.  Answer  Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Here are the products I can help with. Select by replying with a number: (1) Mobile Devices (2) TVs & home theater (3) Home Appliances (4) Computing   Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Please describe your issue in a few words. It's power cycling Thank You You are connected with Sabiah S from Samsung Care. Hello! The last two days have seen a variety of Samsung Blu-ray players worldwide suddenly cease working. The symptom is that they turn on when power is applied, whereupon they reboot themselves every few seconds endlessly. The power and eject buttons are ignored and all attempts at resetting them fail. After many owners contacted Samsung support and were told they needed to send their players in for hardware repair, Samsung appears to have admitted there is a common problem, not individual player failure. As they are all out of warranty and the reboot cycle precludes the normal software update process, we are awaiting a solution from them.  I'm having this issue!   We have a dedicated team to assist you with the product, please stay connected while I transfer the chat.   I'm still waiting. After 20 minutes I got this Sorry our wait times are longer than expected. You will be connected to an agent shortly. ... View more

Text "Help" to 62913.  Answer  Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Here are the products I can help with. Select by replying with a number: (1) Mobile Devices (2) TVs & home theater (3) Home Appliances (4) Computing   Please tell me more about the product you need help with. Select a number. (1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio   Please describe your issue in a few words. It's power cycling Thank You You are connected with Sabiah S from Samsung Care. Hello! The last two days have seen a variety of Samsung Blu-ray players worldwide suddenly cease working. The symptom is that they turn on when power is applied, whereupon they reboot themselves every few seconds endlessly. The power and eject buttons are ignored and all attempts at resetting them fail. After many owners contacted Samsung support and were told they needed to send their players in for hardware repair, Samsung appears to have admitted there is a common problem, not individual player failure. As they are all out of warranty and the reboot cycle precludes the normal software update process, we are awaiting a solution from them.  I'm having this issue!   We have a dedicated team to assist you with the product, please stay connected while I transfer the chat.   I'm still waiting. After 20 minutes I got this Sorry our wait times are longer than expected. You will be connected to an agent shortly.   ... View more

Check this out, search this forum or just Google it.   Re: Blu-ray player BD-JM57C, keeps cycling on/off whenever plugged in   ... View more

@SamsungSabrina    This is all to common. What is going on? @userhUaaSYRWvH wrote: This is being reported on more and more.  Here's all the coverage I could find from Friday to today:   https://hardware.slashdot.org/story/20/06/19/2213238/samsung-blu-ray-players-suddenly-stop-working-worldwide https://www.theverge.com/2020/6/20/21297854/samsung-blu-ray-problems-ssl-firmware https://www.digitaltrends.com/home-theater/samsung-blu-ray-players-malfunctioning/ https://www.zdnet.com/article/samsung-blu-ray-players-are-rebooting-in-a-loop-and-nobody-knows-why/ https://www.engadget.com/samsung-blu-ray-player-home-cinema-loop-issue-161514017.html https://www.techradar.com/news/if-your-samsung-blu-ray-player-is-endlessly-rebooting-youre-not-alone https://www.gizmochina.com/2020/06/22/samsung-users-complain-of-their-blu-ray-player-stopped-working/   ... View more

@SamsungSabrina  @SamsungGill    My Blu Ray BD-J5100/ZA, MFD 2015.12 is doing the same thing. Disk played fine last night.  Different disk was inserted today 26 Jun 2020 and the player kept power cycling.  I did smell burning!  Only way to stop it was to unplug the player. I manually ejected the disk using a small screwdriver to turn the wheel in the cresent slot on the bottom of the player. I plugged in the player and the power cord jumps when the player cycles. I grasp the cord and can feel the current vibration and the surge. I read a few post and different equipment is effected. My Samsung TV LN52B750U1FXZATV started acting up. Standby light illuminated, extinguishes when the power is depressed, then illuminates and the TV stays OFF. I mash the power button a few hundred times till the set finally turns on. The TV will turn on and off as expected once the TV is warmed up. I have two other Samsung TV's, two Samsung Monitors and a Samsung Galaxy S8. Will I have problems with them? ... View more