I'm having frequent judder issues with my brand new 2022 Frame. It's most apparent when watching something where the camera pans or zooms slowly, causing a "jerkiness" in the picture. I've tried turning off the "picture clarity" settings, watching TV in filmmaker mode, and watching TV in game mode. I've also tried customizing the picture clarity settings to use the highest judder reduction rate, but nothing really seems to solve the problem. I keep the picture clarity settings turned off on my other Samsung TVs, and they do not have the same problem, which makes me think it's something specific to the Frame. This is driving me nuts, so any suggestions would be greatly appreciated!!
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Correct - it happens with TV speakers. The cable box is an Xfinity X1 box. I've connected it to other 2020/2021 Samsung TVs and the issue has never occurred on those.
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I have a brand new 2022 frame TV and already am having issues with intermittent sound skipping. It's happened twice now where the sound will skip for a second or less about every 30 seconds or so. I've tried changing cables, and that doesn't help. I've moved my cable box to other TVs, and they do not have the same issue - the problem only occurs with the Frame tv. I do not have a soundbar or any other stereo equipment attached to the TV. The only way I've been able to fix the issue has been to unplug the power cable from the wall for several minutes. But since the sound problems came back a second time, I'm sure it's only a matter of time before it happens again. Has anyone else encountered this? Any suggestions?
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I'm on my second 65" 2022 Frame and have had many of the same issues. Like yours, the first one would not turn on after entering sleep mode, and the motion sensor never once worked. Customer service was useless, and after 2 hours on the phone wanted to send someone here to work on it. Since I was still in the return period, I just returned the TV and ordered a new one. The second one arrived, and the motion sensor is better but still not good. Even with it on the lowest setting, the TV will still randomly detect motion and turn on and sometimes stay on, even though I have it set to sleep after 5 minutes. Also, this one has noticeable black shadows, which were confirmed to be due to a bad panel which now has to be replaced. Bottom line on the Frame is the motion sensor is total **bleep** and there seems to be little, if any, quality control for a $2000 TV. The only reason I'm even keeping the TV is because of the anti-glare screen, which is the only one I've seen that truly does block reflection. Since I have it opposite a window, this is an ideal feature for me. So far, it outweighs the headaches. One suggestion for Samsung is to allow users to disable art mode altogether. The only way to do this now is to hold down the power button on the Samsung remote, which I don't use since it can't control my cable box. When I use the power button on my cable remote, it just puts the TV in art mode, and with their screwy motion sensor, the TV turns itself back on every hour or two. So I have to keep two remotes around to fully turn off the TV. Very annoying and not well though out.
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