For anyone that wants a faster solution time, go to https://www.samsung.com/us/support/ and click the customer service chat.    Have these things ready during the chat session: (you'll need to type in your problem - blu-ray player booting loop model number of your player the serial number off the back of the player they will want to know where you made your purchase too   When they email you a service ticket, they want you to upload a copy of your bill of sale/receipt or they can cancel your service ticket if you can't come up with proof of sale (I bought my blu-ray player in Nov. 2015, I was lucky I was able to find a copy of my order).  Some people here say it isn't needed, so I don't know. Maybe they'll let it slide if you don't have one.   Also they'll ask you what trouble-shooting measures you already tried; as if they don't already know there is a huge problem with who knows how many players becoming bricks.    But Samsung's customer chat service was really helpful and with using the chat instead of calling in, I was able to get everything done in about 10-15 minutes. Hopefully they can get my player fixed up fast. Good luck to everyone with this same problem.      ... View more