Please add me to the other 40 pages of unhappy owners of the top load Samsung washers, who have experienced the disgusting brown residue in the washer (WA45K7600AW1A2). Not knowing about this thread and the many other complaints on the very same issue, I called Samsung, was assigned a ticket number, and agreed to pay a service charge for a technician to come “fix” my machine. The first technician was here less than 5 minutes and said I needed a new pump and pump hose, which he had to order. A different technician came the second time and said there was nothing wrong with the pump and pump hose. He called Samsung’s technician’s hotline and talked to someone who suggested he remove the metal/plastic thingy, which Samsung agreed to replace. I am waiting for that piece to arrive, but I am not optimistic it will be the solution as my husband removed the old one and cleaned it, but I am still having flakes in my machine. I am still fishing pieces out with a fishnet (which the technician borrowed while he was here to fishout some gunk!). I have tried all the cleaning steps recommended by Samsung and my technician. I even tried some recommended by other posters (but not the Coca Cola tip). I have run over 30 self cleaning cycles. Has anyone had Samsung resolve the issue? It is hard to see any response other than the cleaning steps recommended by Samsung and Samsung’s request for posters to send a private message.
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