@SamsungJam I have done this. After all the rinsing, I still have to clean residue out of the drum with a cloth. This is a constant process. I've never had a washing machine that requires this much work. If I were to take the machine apart, how much mold would I find that I currently cannot get to?
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We have had our washer since 2018 and, from the beginning, there are times when it seems moldy pieces come out of nowhere and stick to my clothing. This problem is becoming more frequent. The amount of water we are using to rewash clothing, self clean, then rinse 3-7 times is unreal. I have done everything Samsung says to do and I'm out of solutions. A washing machine should NOT be doing this. I expect more from Samsung. Our Samsung refrigerator came with it's own set of issues as well (faulty icemaker, which is apparently common), which we paid to have fixed. A small part is broken on the door now and we have been told the whole door will have to be replaced! I will not be purchasing Samsung appliances ever again. This should not be a continuous problem. I washed a load that smells musty and kind of bleachy (I did not use bleach). The drum still smells this way. I'm on my second self clean in 2 days and this is always followed by several more rinse cycles. The issues are that 1) I'm exposing my toddler to mold and he is at higher risk of getting sick due to other medical issues, 2) I don't trust my clothes are getting clean, 3) I'm spending too much time rewashing clothing, 4) My water bill is increasing and 5) I feel like it needs to be totally taken apart and cleaned and I should not have to pay for that to happen. If there is enough mold coming into the drum to create bad odors and to stick to my clothing, what does the rest of the machine look like?! I am incredibly frustrated, disappointed and literally disgusted at the amount of complaints about this issue and nothing is being done. I need a workable solution to this problem.
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