Thank you Tam. One more question, based on the previous answers of other customers, seems the issue is related to the control panel board malfuntion. And due to the covid situation, I'm wondering if it is possible for sumsung to ship me a new panel board and I can do the replacement by myself? Asking service personal come to my home feel kind of risky during this period of time.  ... View more

Hi Tam   the link you posted and the link on this website does not work! It says service not available. https://www.samsung.com/us/support/service/locations/   Can you help me to find what's the contact info for repair center close to USA, zipcode 98008?  ... View more

Here's another case of the 18:8J! I feel very disappointed about the prodcut because of the malfunction, and seems lot of people do have the same issue! I expect washer like and sale at this price point  should just last, and I just bought it a little bit over two years ago, and now it is broken! This really make me feel frustrated because of the covid situation and the fact that I need to fix the washer. I don't want to have someone else come into my home during the out break, so wondering is there anything Sumsung can do to help me fix the issue? ... View more