I purchased my Active2, seven months ago, so still "under warranty". I am NOT an athlete, but I do walk about 30min ~5days/wk, I wear it when I sleep, and have never had it wet at ALL (never in the shower or even doing dishes, which technically would be ok doing, since Samsung claims it is water resistant for 50m, and no I sweat very little, although I know you were wondering). The sensor on the back came unglued while I was wearing it. I bought it online from Costco, and with the Costco credit card (the credit card adds additional warranty coverage after the Coscto store one stops). Believing I had all my bases covered for possible future defective product issues. I couldn't be MORE wrong! The online purchase didn't offer me an extended warranty to buy (Costco still sells the same produt, I double checked last night placed the item in my carrt, no extended warranty offered to add to purchase). Costco store won't help, since it is past 90 days from purchase, even though it's defective. Costco Visa won't help even though the site states they will pick up where store leaves off on warranty issue, because it is still under manufacturers warranty. After chatting with Samsung customer support they gaves 3 options: 1) use Samsung link to find a certified dealer in my area for repair, 2) use Samsung link to find a Best Buy in my area which has a Samsung authorized rep for repair, or 3) ship to Samsung directly. I was hoping to get this resolved sooner than later, as I miss my watch, so I preferred a local solution. My experience: 1) Coscto concierge will not help is past 90 days from purchase, 2) no location listed from the Samsung link is in my area, 3) found Best Buy from Samsung's link in my area, made appt, and then was told by Best Buy, that they do NOT have a Samsung rep anymore since COVID 3 months ago, and no estimate of having one again, 3) I called Samsung directly who stated they found a dealer in my area after all, and gave me there contact info, 4) I called local dealer provided by Samsung Customer Support and was told they do NOT work on my specific product (even though that's where Samsung support suggested!), 5) I called and spoke to Costco Visa to see if they would pick up where Costco concierge left off (as stated on their website), and looks like they will not, since still under manufacturers warranty, 6) I called Samsung again who stated I could ship product to them. However, REGARDLESS of whether they deemed the issue to be a defect in their product OR misuse on my part, I would STILL BE REQUIRED to pay ~$81.12! I am confident in my use of their product as it was designed, and I understand about placing a charge hold (in case the product was found to be misused by the customer), BUT to pay more money for a product EVEN if it has faulty materials on Samsung's part is UNACCEPTABLE! The warranty does not state it is prorated, it does not dwindle away from the first day you purchase it, or so they say. The customer support stated that this problem is NOT known to them, so it must be isolated to me, as they get emailed when there is faulty issues with there products. I advised him to check there own Samsung forum as there were several examples of this same issue listed, so it WAS NOT an isolated issue. So, Samsung warranties are in fact meaningless. I asked for clarification if that is the SAME policy for their other electronics (i.e. cell phones) and I was told "yes". So beware, I will never purchase another Samsung product EVER! Sorry so long, but wanted you to be informed.
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