It's the headphones. Took me months to figure it out, no help from Samsung at all. The headphones aren't communicating properly with your phone. Unfortunately only solution i found was to buy an expensive set of wireless headphones. Once I did that I've had no issues. It has definitely ruined my confidence in Samsung phones for sure.
... View more
My S20 has started to automatically adjust the volume all the way down while I'm listening on my headphones when I'm exercising. There is occasionally a message saying that there is a safety setting to keep the user from listening to the volume at too high of a volume. Now, it doesn't just turn my volume down to the 70% that it says is a safe level, it turns the volume down to 0. Nothign I an do stops it. I turn it back up, and it just goes right back down. I understand the concept of this feature, but there is no way to disable it. If I want to listen to my music at a high level that's my choice, and Samsung should have no say in that. I hope that there is an update coming soon, because I am beyond frustrated. At this point i'm ready to toss this thing and go back to an Iphone. Maybe someone here can help me find a resolution, because the only help customer service could offer was to do a hard reboot.....we all know how much that helped.
... View more
