11-09-202004:11 PM (Last edited 11-09-202004:59 PM by SamsungLou) in
Range: Model #: NE59N6630SS
SS #: 
The name appliance above, along with other appliances were purchased as a gift on my 70th birthday, January 12, 2019. I was indeed surprised and elated to receive new appliances. However, in late July 2020, prior to having to leave out of State for medical care, the display panel on the range begin flickering, constantly non-stop.
I went online to research if there were any tips, suggestions, ect... regarding the matter. Instead, I found comments and ratings from several customers who had or were experiencing the same issues with this model, as well as other similar models. Furthermore, some customers had referenced that the issue was a potential fire hazard and posted pictures of damage.
Due to the immediate need for me to leave out of State for medical care, without having time to contact with Samsung service repair, I disconnected the range power from the breaker box. I was not comfortable with leaving the power connected.
However, I returned home just recently and filed a claim for repair. I was assigned Cook's Appliances, who were very nice and gracious. A service technician came out today to provide services. After removing the cover plate from the back of the stove and inspecting the wires, the technician reconnected power to the stove. As a result, the display panel wasn't flickering. According to the technician, he contacted Samsung with his inspection findings, but Samsung did not authorize him to replace part because the display was not flickering at the time, and no evidence of brunt wires.
Nonetheless, I am very disappointed and concerned that Samsung service did not approve replacement for the mechanism that controls the display panel functions. The reason for my concerns is the potential for FIRE HAZARD. Furthermore, as I explain to the technician, I am having to return for further medical care and treatment out State. Therefore, I am not comfortable with leaving the range connected with power, unattended for an extended period of time. The technician has advise that I turn off the power as I had done before, when I leave. In the meantime, to use the range.
I do not understand Samsung rationale for not authorizing part replacement, especially when there is documented evidence of this issue and the potential danger. Would they rather it become a serious and dangerous matter than being proactive? Please provide me with a rationale.
I am submitting this communication for record and file, and the hope that the matter can be resolved amicably. An extended warranty was purchased as well, but one would not expect to have this kind of issue with a fairly new appliance. My warranty should be honored.
Thank you for your time, and I look forward to hearing from someone at Samsung.
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I was gifted with an electric range for my birthday on 1/12/2019. The model number is NE59N6630SS. The display panel on the stove started flickering. After doing some research, I read that other customers have had same issue, some resulted in a fire. This range is less than 2 years old, and this problem shouldn't be happening. I tried to find notification of a recall, but wasn't able to locate any type notification.
I am very disappointed in this appliance. My children and brands gifted me with new appliances on my 70th birthday. They wanted to give my kitchen a new look. All appliances are Samsung( stove, microwave, dishwasher, and refrigerator). At this point, I'd rather kept my old 15 year old Frigidaire appliances since they were still in very good working condition. Does anyone has any recommendations. I turned the power off for the stove at the breaker box after reading about possible fire hazard.
Samsung, should make this right for customers, as it appears to be a major defect with this appliance.
My daughter and her husband just very recently purchased the same appliances. I must warn them to be aware. The stove is basically new, and is used only for regular meals. Thanks for allowing me to voice my disappointment.
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