Dude no way, I never would have thought of that. Thank you so much!! Not all heroes wear capes man. But a lot of people on here with issues do get people from Samsung reaching out to them. Just figured I'd say I tried everything before I file with small claims on Monday.
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I bought a 65" Q70T and upon arrival the main board was bad, a technician came out to repair it. During the man-handling process that was the repair I ended up with dead pixels. Samsung did not have a 65" Q70T replacement that they could offer me, so I was offered a refund instead. I sent the invoice for refund on 06/15/2020 and was told this process would be 14 - 21 business days. I've been compliant on every aspect of the process, I've even kept a detailed timeline and transcripts, each conversation being told something slightly different, and here we are 43 business days later. The TV was picked up 07/15/2020 and bill of lading sent that same day. The TV arrived in NJ today, I was told all that needed to happen was the trucking company be in possession of the TV and I'd receive my direct deposit refund within 2-5 business days. Now Samsung has my money and my tv, I've talked to customer service, accounting, case management, etc. and have gotten no where. I look up my refund request and it says "your refund has been processed and is being reviewed for final approval". What can I do to finish this process, I've done nothing wrong, yet I'm being penalized. At no point in this process have I been impressed by the way it's been handled. I would love to give very detailed information to someone who can do something with it, so that this does not happen again. You are pushing loyal customers (6 Samsung TV's, a surround sound system, and years of other products) away. I was so excited to get a Q-series QLED and this is what I'll have to remember it by... What is the ACTUAL time-frame for a refund?
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