Samsung

I received my Note 20 Ultra on 08/19... and I loved it. But after few days of owning it, I found possible gap around my phone where I am able to insert a piece of paper into the device and for being it brand new, I did not want to risk it and was worried that it wouldn't be water resistant.. So I contacted Samsung for all my options, I was given no option for a replacement/exchange because that option is not available.. but to cancel the entire order and return everything and reorder, which is ridiculous that I'd have to wait for refund to go through and then order again... after god knows how long of that process is (and I had a trade-in phone that was being delivered to Samsung already at this point), so I chose repair.. here's how my journey starts.   I sent my Note 20 Ultra in a package to Samsung on 08/27 and Samsung received it on 09/01. Samsung started inspecting my Note 20 Ultra.  Chat Samsung agent on 09/03 to see if there were any updates, since the agent told me the whole process should be done within a week, and agent told me that they found no issues with my phone and it is ready to ship. So I was happy. 09/05 no shipping information, so I checked again and apparently I was given wrong information and that I should wait longer. Because apparently something was wrong with my phone's camera unit and needed to be repaired.. 09/06 Parts are not available and I got an email saying it's going to take longer. 09/08, My repair order just switched to "Cancelled" without any informaiton from Samsung. So I contacted Samsung and they said that they are not sure when the parts will become available so exchange was initiated. Told to wait. 09/15 Apparently my exchange was approved, but I never received an email nor any information is updated on my ticket. Telling me to wait 15 BUSINESS DAYS for it to go through.   In between all the chats and calls with Samsung, I have been given wrong information numerous times and supervisors are not doing their job properly and also have told me lies to get off the phone. They have created numerous additional tickets to "make it urgent or bump up the priority, but it has been taking longer and more hassles. I have not received any ticket notification or an email update regarding the exchange and hearing other people's horrible experience stories, I am not sure if I am going to be getting the exchange within next 1 week..   Samsung really really needs to up their customer service game and keeping customers in the loop. ... View more

Around lock button   Bottom corner So, I have Note 20 Ultra, Bronze that I received a week ago. While cleaning the phone, I noticed that around the bezel, either the front screen or the back plate, I can insert a thin piece of paper a bit.. with this I am wondering if this is still going to be a water resistant and end up having a bigger issues down the line. Is this normal? Is anyone else seeing same issues with their Note 20 Ultra? ... View more