Hello, thank you for reaching out. I do apologize for the frustration. However, as part of the warranty, when service is requested it is asked that you send in your device and provide a copy of the receipt. https://www.samsung.com/us/support/warranty/ Due to privacy concerns, the service teams do not have access to your account and this is why we ask that you provide a copy during the service process. If you need assistance with the service, please send a private message with any ticket numbers you may have. http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. ... View more