hi all! I have a 3 year old Samsung smart home washer and dryer set. The dryer drum recently cracked. I contacted Samsung and was told that they have no reported issues with the dryer, (though I find plenty of complaints and a law firm coordinating a class action lawsuit for exactly this matter). The repair costs to fix the drum are over $400...so right now I have an $800 paperweight. Has anyone had success with Samsung helping resolve this issue. I completely understand that technically my dryer is no longer under warranty, however the crack location is clearly a manufacturer defect (that and nothing but clothes has been in my dryer). Any insight or a point in the right direction is greatly apprecaited. Thanks!
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