Is the moderator even still on?? I've not seen any updates or suggestions on how to fix this problem in a while. I wore my new Galaxy watch and my old self today. My watch started with a few hundred steps and I put the S3 ok. The Galaxy watch had 2099 steps while the S3 had 5027 - that is a ridiculous disparity.
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It sounds like you may be new to how the Samsung watches and phones communicate with each other. You are correct in that you need to have the appropriate settings in Samsung health for it to work. That being said I think many of us who have posted on this board already know that and have things set up correctly already. Things I've tried..... Turning off auto detects on various workouts Making sure steps aren't on watch face All updates Resets and all updates I've exchanged the watch 2 times on my 3rd I've called customer service and after 2 hours their BRILLIANT fix is to either send my watch in because per their tracking this isn't a known issue. Honestly that response is infuriating. I was told that not enough people have "called" in. Basically Samsung does a horrible job of tracking all input methods. There are a ton of posts in the Samsung community, plus I know they've had returns (there are 2 in my local Sprint store alone), calls, social media, live chat - apparently they expect us to touch base on all forums so everyone knows it's an issue - which is maddening. Sorry, I digress, options - either send in for repair or return the watch. Seriously I was told to return the watch. I've owned several models of Samsung watches dating back to 2013 and I've never had this problem. Anyway I'm still not sure what I'm going to do. I was asked several times during my call what I expected them to do? My response was the same EVERY time FIX THE PROBLEM. This has been going on for MONTHS. Many of us are loyal Samsung customers. My family alone has 4 phones (which replaced 4 other Samsung phones,) 2 watches, & 3 TVs. I've literally spent tens of thousands of dollars on Samsung products - your customers deserve better. If a recall is necessary then that's fine own up to it but fix the freaking problem.
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One of my favorite widgets on my S3 Frontier was the S Health 24 hour log widget. I can't seem to fin it on my Galaxy Watch. Was it removed or am I just missing it? If I am just missing it where do I find it or what do I need to do to get it to appear?
I really hope I am just missing - if not that is a HUGE dissapointment.
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