Yesterday, for no apparent reason, my daughter's unlock pattern stopped working. When I tried to help her with it, I discovered that my PIN doesn't work either. When I enter it, it says "Incorrect PIN entered." We know for sure that we are using the correct pattern & PIN. I have fully charged the tablet, but I can't even restart it, because I need the PIN for that. I've already tried https://findmymobile.samsung.com/, but I don't have remote unlock enabled. How can we access our tablet without losing all the data? Thanks for any help.
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