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04-24-2019
07:16 AM
2 Likes
@MikePasta wrote:
It's amazing that this issue only appears to affect ATT and Sprint. I have an unlocked S10+ on Verizon and have absolutely no call problems and my phone barely gets warm even after a one hour call or 30 minutes in my VR headset! I know both Verizon and Sprint use CDMA while ATT and T-Mobile use GSM bands so that can't be the issue.
It seems the common thread here is AT&T and Sprint... across a LOT of the forums, not just this thread. I work with 4 other people that have either the S10 or S10+. 4 of us are on Verizon without any issues with our phone at all, 1 is on Sprint with constant connection problems and his phone gets extremely warm! Is it just coincidence that the four S10's on Verizon are great but the one on Sprint is bad?? By the way, 2 of us have unlocked phones, 2 are Verizon branded and one is Sprint.
I really think it was something with how the phones were initially provisioned along with basically bad luck of the draw. I have two friends who preordered on Verizon and are having the same issues as everyone else.
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04-24-2019
05:56 AM
1 Like
@NGConnect wrote:
I am using S10 and with this I am facing slow internet speed (when it is showing full network).
My friend is using oneplus 6 with same network provider and same plan.
Most of the time my scanning apps like PayTM, Google Pay are not working and at same place his apps are working fine.
For me apps showing it is due to slow internet connection.
Any one facing this issue?
Please do reply on this if any one facing the same issue. So that we can discuss with Samsung member/custmore care.
Already a huge thread on this. https://us.community.samsung.com/t5/Galaxy-S10/Re-Mobile-data-and-wifi-issues-All-Carriers/m-p/478569#M3650
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04-24-2019
05:53 AM
1 Like
@woodbury wrote:
I lost patience waiting for final fixes from Samsung/Sprint so I switched over to AT&T last week. Generally, my S10+ is working way better on the AT&T network but not without any issues. In areas where network coverage is spotty, I'm having similar issues where I lost data connection although the phone showed that I was still on the LTE network. And, the phone switched to 3G network from time to time in places where my other phones were working fine. It's not as bad as on Sprint's network though. It's also overheating after about 10 minutes making phone calls. By the way, mine is an unlocked version.
Yup, mine had the same behavior on AT&T and T-Mobile. Sprint's network issues are way more pronounced I but my phone never got hot. On AT&T it would get Hot to the touch. Samsung replaced the main board and all is good so far on all three networks.
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04-24-2019
05:49 AM
@Samsung_duRtBBo wrote:
Did u have to pay for the replacement phone?
I did not. Covered under warranty.
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04-24-2019
05:49 AM
My Unlocked came back with the ASD3 firmware on it and updated to ASD5.
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04-23-2019
10:53 AM
Just received my phone back from Samsung with the new mainboard. So far LTE works exactly as it should in my area and I have been able to test bands 25 and 41 pretty thoroughly with zero issues. My reconditioned status on the phone is No which I assume is because it is an entirely new mainboard vs a refurbished one. My only two grips are they took my original screen protection off and put on a new one that doesn't cover the corner of the cutout; very annoying. And they didn't even apply it properly as I have air bubbles on all the corners. My other gripe is there is glue all over the bottom. I got the majority of it off but some is just caked on there. At least the phone works as it should.
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04-18-2019
08:25 AM
@userUEj5BgD4mG I have a S10+ unlocked from Samsung with the issues. I had to jump through hoops but finally at least made headway. You will need to call Samsung and walk through all of their troubleshooting. If they try and tell you it is carrier related tell them you have already been to them and they sent you back to Samsung. They will want you to go to a service center or send your phone in for warranty repair. I opted for the service center but the center told me they couldn't do and I would need to contact Samsung for repair. Back to Samsung and they finally sent me a shipping label to send my phone into an actual repair center. Tell them you need it back as soon as possible and get next day air. I got notification today that they have my phone. Unfortunately the repair tracker the email tells me to use doesn't exist. Good luck!
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04-17-2019
01:41 PM
1 Like
@user7Yswj04QF6 wrote: Hey I just wanted to post this as I was able to solve the issue. It is in fact a problem with the latest security patch from Samsung. So if you're having slow connection or no connection at all it's a very simple fix. There are 2 possible ways to remedy this. My problem was tmobile wasn't getting any data connection what so ever but I had no wifi issues. They were about to make me get a refurbished/used phone which I didn't want, or be stuck with a barely functioning phone. I did everything short of flashing a completely different version OS onto the phone (which would have made it impossible for me to receive official updates ever again) 1.(didn't work for me) Go to best buy and have the Samsung tech downgrade your OS & avoid updating till the next update. 2. (Worked for me) go to your closest providers shop & have them port you number to a new sim card. I tried just about everything & was about to get a used phone from tmobile to replace my new s10 plus, which was a sucky situation. Luckily the sales rep working thought of trying this before transferring my data to a refurbished/used phone, & it worked!
So you just got a new sim card? I was on my third SIM card before I sent it in for repair. Glad that worked for you though.
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04-16-2019
06:46 PM
@Ken_Graham wrote:
As a former Sprint Customer, I can pretty much say all of you guys issues I'm more than likely because of Sprint and not because of Samsung. I'm currently a T-Mobile customer and have no issues regarding Wi-Fi or connectivity or calls and dialing and MMS messages.
at one point I thought about going back to Sprint because of their deals and after the first call I realized I was not able to do simultaneous data and voice and the next day I returned all the equipment and vowed not to do it again. I would press you all to consider your choice of carrier.
I had this same issues on T-Mobile with my wife's S10+. In this case it is clearly the manufacturer.
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04-16-2019
06:02 PM
@Steeler1994 wrote:
I have an upgrade on Sprint that i wanted to leave for the S10. I guess it's not worth it considering all the issues?
I think it was the initial batch of preorders and early adopters. Besides it sounds like Sprint is mostly taking care of customers who have purchased from them and swapping out phones. Samsung on the other hand is being cheap about he whole thing. I would risk getting it from Sprint.
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04-16-2019
08:47 AM
@SamsungZell wrote:
Samsung is aware that users are experiencing unexpected roaming, data loss, or voice issues on a Samsung Galaxy S10, S10+ or S10e. A software upgrade will be made available for your device in the near future that will help address your experience. When it is released, you can update directly on your device by opening Apps > Settings > System updates > Download and install. If you still experience an issue with your device after the update, let us know.
Still experiencing connection issues after update on my Unlocked S10+ on Sprint. Download speeds are better but uploads are still zeroing out at times. It appears as if my phone just parks on Band 41 as long as there is any signal at all. Testing my Pixel 3 on Sprint next to my S10+ in a spot in my house where the S10+ has no upload my Pixel 3 XL is doing 35Mbps down and 8Mbps up whereas my S10+ is doing 10Mbps down and 0Mbps up (the test finishes so it is just under .01 Mbps I imagine). I have network reset, updated profile and prl multiple times, cleared cache multiple times, hard reset without restoring backups,etc. Still testing as it is BETTER but this feels hardware related to me. Only way to have stable yet slow internet is to disable bands 25 and 41.
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04-15-2019
10:22 PM
1 Like
Sprint ASD5 Update is live on servers. Haven't installed it yet because I have to flash to Sprint ROM but hopefully it fixes the network issues.
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Re: Network connections issues
04-15-2019
08:55 AM
Sprint is indeed starting to push out an update that the swear will fix the issues. I hope it isn't the same march security update ASD3 that everyone else has pushed out because that did not fix my issues on my Unlocked S10+. Or if it is that update maybe they have tweaked it and included the rumored Qualcom modem update I have heard is possibly part of the issue.
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04-12-2019
11:29 AM
Just saw this over on Sprint Community on a big thread about the network issue:
" As always, Sprint and Samsung continue to closely monitor concerns about intermittent or total loss of voice or data with the Samsung Galaxy S10, S10+, and S10e handsets. There will be a software release available on Tuesday, April 16th that will prevent the device from experiencing intermittent voice or data. Please update as soon as this release becomes available."
https://community.sprint.com/t5/Samsung/Galaxy-S10-10-10e-Perma-Roaming-The-Sequel/td-p/1039070
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04-11-2019
11:44 PM
@userap4jti2vBn I have the same situation as you. My phone just got an update but I guarantee it isn't the one that fixes it. Because my LTE is actually worse after the update and I quickly disabled bands 25 and 41. Hopefully the next update is as close as they say....
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04-11-2019
11:41 PM
@GodsGab wrote:
I just bought two note 9s, Left ATT and went to sprint. Service was PERFECT at first. 4 days later on March 27th I was told to update the phones. Now with FULL bars and LTE i cant browse, simple text messages wont send, MMS get delivered days later, and calls are dropped. I was seriously about to go back to ATT and return these phones to sprint, but apparently it's not a provider issue...its a SAMSUNG ISSUE! To think...I use to work for this company. I'm livid and seriously considering getting an LG or Google pixel. This is some BS
The Note 9 is having the same issue?
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Re: Network Issues
04-02-2019
08:52 AM
The problem with work around is LTE becomes PAINFULLY slow with band 41 and band 25 disabled. I have tried only disabling 41 but it doens't do anything for me. I also have to disable 25 as pointed out on XDA. But that puts me back to the dark ages in terms of speed and usefulness. They need to fix this stat or this is definitely the last Samsung phone I buy.
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