I have the exact same issue as described here, and in the screenshots/video linked in this post. I called Samsung and they scheduled a technician to come to my house to service the monitor. Unfortunately, a week later, the ticket was automatically cancelled. After a bunch of back/forth with Samsung, they re-opened the ticket and advised I called the Service Center that they assigned to my ticket. After calling the Service Center, they stated they knew the issue (they had 3 other monitors in the shop with the same issue), and the screen needed to be replaced. It would take ~2 weeks. I originally purchased the monitor from BestBuy, but they're out of stock. Long story short, this was a terrible experience. It's honestly one of the best monitors I've ever experienced using, but receiving a defective product and dealing with hours of waiting on the phone and being told to bring it somewhere to have the screen replaced 2 weeks later doesn't feel like it's worth the price tag. The thing is also massive, and take a bit to assemble/disassemble, so this is quite the inconvenience.... Hope you all have a better experience!
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