I received this reply: " Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry. " Even though I am American living in Switzerland where the support is only in German which I don't speak, I understand the nature of support being local. However, I would have thought that this issue would be of interest to any support team as it shows that it is not just a local issue but a global one and would give more impetus and urgency to finding a solution.
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I have the same problem...any distance more than a foot causes the connection to drop. I think this must be a Bluetooth backward compatibility issue in BT-5. The sound is good though when it is connected and the volume can be cranked up. My phone is BT-4 and it works fine with all my other wireless buds. Another issue is that when I connect to my other phone (Samsung S8), the connection is fine but the sound volume won't go up to about half of what the other phone does. I have reset, rebooted and checked all the volume parameters and the phone is at top volume. The S8 works fine with my other wireless buds. The 2 issues need to be addressed by Samsung quickly before they lose a large number of clients.
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