Hi, I just started a new post/discussion before seeing this thread (see this link, copy of text below): https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/Using-Apple-Products-with-Multi-View/td-p/14... I recently updated my firmware at Samsung's suggestionand it didn't fix anything.
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Hello, is anyone else having this same problem using Multi View with Apple devices (iPhones, iPads, and/or Macs)? After being a loyal Sony TV user for many years, I finally made the switch to Samsung to replace a 12-year old Sony TV. I purchased the Q60T Series 50-inch QLED 4K Smart TV, mostly because of its advertised Multi View feature allowing you to share a mobile device to the screen and split the screen to watch TV content and view the mobile device on the other half of the screen. My previous Sony TV had picture-in-picture, which I loved to be able to watch two sporting events at the same time, so I was excited to find this new Samsung TV with the Multi View feature which would allow me to esentially do the same thing by streaming from my mobile device and using Multi View to split the screen. Even before buying the TV, I looked up and read the TV instruction manual online to confirm that the Multi View feature worked with Apple devices (which it claims it does). Well, when I got my new TV and set it up, I quickly found that while I can screen share/mirror any of my Apple devices to the TV (I have tried 4 iPhones, 3 iPads and a MacBook laptop, a few of which are brand new), none of the Apple devices start and enter Multi View; when I manually tell the TV during screen sharing to enter Multi View using Bixby on the voice remote, it stops the screen sharing from the Apple device and I can't choose it to use in Multi View. Someone I know has a Samsung Galaxy phone, and this device, when you use Smart View, shares and automatically starts the Multi View feature that works like advertised. After spending about 2 hours on the phone with Samsung phone support earlier this week, resetting the TV to factory defaults, having them remote manage it to check everything and see what I was describing, resetting the smart hub, etc. etc., their first response was to contact Apple and they wouldn't even entertain that something was wrong with the feature or my new TV even though they could physically see the problem I was describing and I told them this wasn't related to just one Apple device - it was with multiple devices. After demanding to then speak with a supervisor, I was told that this is a known integration issue between Apple AirPlay and Samsung and Samsung is working with Apple to address the issue and issue a future firmware upgrade. I have to say I'm pretty disappointed in my first experience with a Samsung TV with an advertised feature that doesn't work and the initial responses I got from their phone tech support (to contact Apple when it's their product that has an advertised feature that doesn't work). Anyone else experiencing this same issue?
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