I know what you mean when you talk about their horrendous customer service. I just bought a Note 20 Ultra from Samsung.com because I wanted more memory. I received it 2 days ago. I took it to my local cell phone carrier to swap out the sim cards and start using my new phone. Took Sim card out of old phone no problem. Tried to take the Sim Card Tray out of the new phone i couldnt. My new phone hasnt been out of the box for more than 5 minutes and hasnt even been turned on yet. I left disapointed from the phone store but thought that Samsung would make things right, but boy was i in for a rude awakening when i got home. I wasted 2-3 hours with Online Support and Phone-in Customer Service only to find out that I can either get my brand new phone repaired or they would be more than happy to patch me over to Technical Support. Appearently Samsung is happy selling you a broken phone for around $1500 and letting you deal with it. Good luck on your repairs, I am returning this thing and taking my money to a company who stands behind their product.
... View more
I bought a new phone from Samsung.com because i wanted more memory (512gb vs. 128gb from phone company) and when i took it to Verizon to swap out the SIM card the Sim card tray wouldnt come out. I was told by the cell phone rep to contact Samsung directly since i bought it from them. I left a bit disappointed because I was sent a broken phone by Samsung but I thought "Hey these things happen during the manufacturing process sometimes, I am sure Samsung will make it right" and boy was I wrong. After wasting my time talking with an Online Representative from Samsung and the phone support for Customer Service for 2-3 hours of my time (half of it being on hold) they told me they would be happy to have it repaired or route me to Technical Support. Why should i have to repair a phone that should have been new, that hasnt been out of the box more than 5 minutes and hasnt even been turned on? I asked for what I thought was fair and that is a replacement new phone, not a repaired broken phone, not a refurbished phone. Who wants to pay around $1,500 for a broken phone? Appearently Samsung thinks you want to. I am returning the phone to get my money back because Samsung doesnt want my business or loyalty so I am taking my money to a company who stands behind their product. I will be informing my friends, family, coworkers and anyone who will listen online about Samsung's Customer Service and Return Policies so that they can make informed decisions about whether they want to give them their business. Good Luck...
... View more