Our ice maker has been slowing down for weeks and the ice has weird chunks of crystals on it. Now no ice at all! Tried to open bucket to take a peek and it was frozen shut. Managed to work it out without breaking the plastic and found a huge sheet of ice on the underside of the tray. Model RF23J9011SR. It's probably 2-3 years old, way too early to be having a major problem. I'm worried when I look on these boards and see thousands of customers with a similar problem. Has anyone had a good response from Samsung? Or success with replacing the ice-maker? Or do I just have to constantly defrost & reset? Doesn't sound like that works for very long. Help!
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