In February 2020 I purchased the new Samsung Active 2 watch from Best Buy. The watch is marketed as a watch that is water resistant and that you can swim with....LIES! I am a Registered Nurse and primary wore the watch at work, and never wore the watch in the shower nor swam with it. I ONLY WASHED MY HANDS! I sent the watch to Samsung for repair as it was under warranty. I received an email from Samsung August 2020 that the repairs would cost me $219.00 due to WATER DAMAGE. I called Samsung, and after a thoroughly heated conversation, told them to send me my now $250.00 paper weight back to me unrepaired. I frankly accused them of false advertising and stated I would NEVER be purchasing a Samsung watch again. I am completely disgusted with the customer service I recieved and appalled at the blatant refusal to right Samsungs wrong!
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