I have the same problem on dw80m9960 (year and a half old). Warranty was unfortunately for a year only (as I have discovered). Calling service isn't a solution. I called Samsung for service and they quoted me a min price of $200 for coming out, $250 for labor and parts were unknown. This is USD !!! I can buy a new one for that price. What this seems like is a "known" issue given the number of customers with exactly the same problem. What would be nice if Samsung at least posted the solution i.e. which parts are the high probability failure parts on these models. This looks like these units needed to have been recalled and remediated.
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