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11-07-202006:35 PM (Last edited 11-07-202006:37 PM) in
11-07-202006:35 PM
As foolish as it may sound, the only reason I rolled the dice on my Active 2 was because I use a Samsung phone. I fugued, if the watch doesn't work with what then was the latest Samsung phone, then what would it work with? It did and does. These days, device compatibilty cannot be guarenteed by any maker, regardless of the OS version you are running. This is a major drag, I know, but there it is. I'd be dollars to donuts that if you paired your watch with any current Samsung mobile device, all would be well. Major OS updates tend to cause these issues, even today. Good luck!
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Just a heads up to those of you who own this watch and updated it to Tizen 5.5.01. The update turned off Location in the activity app, so when I went for a hike, the watch only tracked steps and heart rate, but no track or elevation. Had to clear the cache for Samsung Health and turn on location in the activity settings on the watch. Will test it tomorrow and see if I get a track, and post the result here. Sigh....
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Hello-not sure if this post should be in apps or for mobile devices, so here goes: When I use my Active 2 watch for a hike, the only thing it tracks and registers on my GS10+ is heart rate and steps in Samsung Health. I distinctly remember at one time I could check that activity and see both distance and elevation gain/loss. Can anyone tell me how to get either the watch or its companion app on the phone to create this track? Many thanks.
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