Good day to all of you, ice machine is not dipensing ice, water dispensing is working great, also I checked and found that no ice freezing is happening inside the ice machine and the are ice cubes filled and also not frozen together . When I try to dispense ice the light is coming up but I am not hearing the motor rotating to dispence, I checked inside the assembly and found motor is moving by hand but little bit hard. how can I know or troubleshoot this issue to know why it is not dispensing, is it a motor issue or the issue in the ice route assembly. Thanks for all answers
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