My Note 20 Ultra is less than 2 weeks old and the screen is already completely shattered. The Note 20 Ultra boasts about Gorilla Glass 7. Its supposed to be able to survive a 6.5 foot drop without a case. Tonight I dropped my phone less than 2 feet with a hard case on it and the entire front screen is completely cracked. I am totally livid. I had a Note 9 for over 2 years and it was dropped a handful of times but it was still in flawless condition when I traded it in. The Note 9 was in the exact same hard case as this phone. 1. Is anyone else experiencing this? 2. Is there any chance I can get Best Buy, Verizon, or Samsung to replace this phone?
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