Went through the same problem today  after a week of ownership, I dropped this phone on a vinyl plank floor from a distance of 4 ft, cracking the screen. I was fortunate enough that our local quick fix had one in stock and I was back to new in an hour. Also got a Caseology Parallax case for the phone today that I had purchased from Ebay for around 15 dollars. Hopefully the end of my problems ... View more