Cosmic Ray
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- 1 Posts
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2 weeks ago
@SamsungAl ... since you modified the post above, meaning you've read this post, can you PLEASE get a response from Samsung on this issue. I was referred to this forum by Samsung Support when I called awhile back. They recommended this as another way to report this defect and receive updates.
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userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
01-24-2021 01:57 PM (Last edited 01-24-2021 02:02 PM ) in
01-24-2021
01:57 PM
3 Likes
Correct...this is 100% false advertising until Samsung acknowledges this defect pending a solution or simply fixes it. Specifications for models with eARC ports clearly list multi-channel LPCM pass through support. I would gladly align to a class action lawsuit at this point. One of the main reasons I purchased my Q80T was to pass through LPCM audio from our PS5 back to my 7.2.2 system (AVR). LG had this problem but they have addressed it via update and provided owners updates/confirmation it was being worked on. Samsung??? Care to comment? Your tech support group suggested I bring this problem to this website but NO ONE from Samsung has replied....going on 3 months since I first reported it on this support forum.
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userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
01-24-2021 01:57 PM (Last edited 01-24-2021 02:02 PM ) in
01-17-2021
12:01 PM
Yep, I could not get any device to pass LPCM multi-channel. Switch, PS4, PS5, HTPC...etc. Samsung????
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userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
12-27-2020 06:42 AM (Last edited 12-27-2020 06:43 AM ) in
12-27-2020
06:42 AM
Appears to be a SW/firmware problem. I've heard of some owners who had service calls with boards being replaced that did not fix this problem. LG had this same issue but they addressed it earlier this year via remote update. Samsung??? Care to respond?
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userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
12-27-2020 06:42 AM (Last edited 12-27-2020 06:43 AM ) in
12-21-2020
07:54 AM
Thanks...keep us updated. I've heard of another owner who had boards replaced but issues still remained, especially with the TV not passing LPCM audio via eARC connection.
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userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
12-21-2020 07:27 AM (Last edited 12-21-2020 07:51 AM ) in
12-21-2020
07:27 AM
1 Like
Can you expand on this? What is your configuration as you would be the first person who can get uncompressed multi-channel LPCM to pass through a 2020 QLED. Many owners on this Community forum as well as AVSForum confirm this defect. Below is my setup and reflects the problem many other owners have noticed. PS5 goes directly into HDMI Port 4 on TV. TV shows full HDMI 2.1 support being able to display 4k 120hz games. PS5 is configured to output LPCM audio eARC AVR is plugged into HDMI port 3 with eARC enabled and recognized by TV as eARC AVR. My AVR only reads PCM 2.0 audio coming from TV for PS5 audio. TV audio has been changed, Pass through, PCM... etc with no difference. If I switch PS5 to bitstream, I will get compressed DD or uncompressed Atmos if playing a movie. LPCM will not pass through this TV as advertised when using a full eARC connection. If I plug my PS5 directly into my AVR, my AVR will read 7.1 Multi-channel LPCM coming from PS5. All cables are HDMI 2.1 capable and have been replaced.
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userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
12-21-2020 07:27 AM (Last edited 12-21-2020 07:51 AM ) in
userw2AUVAvFWa
Cosmic Ray
in 4k, 8k and Other TVs
12-20-2020 06:15 AM (Last edited 12-20-2020 06:16 AM ) in
12-20-2020
06:15 AM
That's the problem. This is not a new issue and Samsung has been quiet / ignoring these complaints. I really enjoy my Q80T but would have returned it if I could. LG and Sony also have great sets that work correctly. I only went with Samsung because I've had good results with previous sets. This time I can't say that. A simple formal response atleast acknowledging this problem is all we're asking for. Remaining quiet can only make us think they have no intention to fix or they are unable to fix.
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userw2AUVAvFWa
Cosmic Ray
in 4k, 8k and Other TVs
12-20-2020 06:15 AM (Last edited 12-20-2020 06:16 AM ) in
userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
12-20-2020 04:38 AM (Last edited 12-20-2020 04:44 AM ) in
12-20-2020
04:38 AM
6 Likes
Be warned, the 2020 QLED TVs do not support uncompressed LPCM audio as advertised via eARC. There are numerous threads complaining about this issue and Samsung has yet to respond. This is a huge problem if you are planning to use a PS5 or Xbox Series X. You cannot pass high quality audio back to your AVR or Soundbar (via eARC port 3)while going directly into the TV (port 4 HDMI 2.1) to use 4k 120hz. All you will get is PCM 2.0 (stereo) or compressed DD using bitstream. LG and Sony sets do not have this problem. Samsung remains quiet.
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userw2AUVAvFWa
Cosmic Ray
in Qled and Frame
12-20-2020 04:38 AM (Last edited 12-20-2020 04:44 AM ) in
12-20-2020
04:16 AM
1 Like
Common problem across the entire 2020 models, included their flagship 8k TVs. eARC is broken. In addition to your problem above, these TVs will NOT pass uncompressed LPCM audio but they sure do advertise this as a feature! Samsung Support has yet to respond to a single thread...and the number of complaints seem to grow daily...most likely due to #PS5 and #Xbox Series X users who use 4k 120hz and want high quality audio going back to an AVR or Soundbar
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12-20-2020
04:09 AM
1 Like
LOL...I can confirm eARC with a Q80T does not pass uncompressed audio (LPCM). Samsung can't get it right for their flagship models (8k units) either. The entire 2020 line is impacted by this problem and Samsung is completely silent.
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12-20-2020
04:04 AM
Same problem here as well. Samsung continues to ignore this issue. I would strongly advise anyone looking for a TV to not buy these sets. #Q80T #Q90T #Q800T #Q70T #EARC
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12-20-2020
04:02 AM
Samsung Support.... notice a theme lately. When are we going to get an official response regarding these eARC / LPCM issues??
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userw2AUVAvFWa
Cosmic Ray
in 4k, 8k and Other TVs
12-20-2020 03:59 AM (Last edited 12-20-2020 03:59 AM ) in
12-20-2020
03:59 AM
Samsung has major issues across their entire 2020 line of TVs...eARC and LPCM problems. If I was within the return window, I would take this path as Samsung has not acknowledged these critical audio flaws. If you just bought this TV, return it for a LG or Sony. Both of those OEMs have a properly functioning eARC port.
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userw2AUVAvFWa
Cosmic Ray
in 4k, 8k and Other TVs
12-20-2020 03:59 AM (Last edited 12-20-2020 03:59 AM ) in
12-20-2020
03:54 AM
Q80T owner with this same issue. Samsung support will not acknowledge this issue, which is a deal breaker for me as well...moves this situation into more of a FALSE ADVERTISING concern. Samsung - are you listening or waiting for a class action lawsuit to do something here?
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12-15-2020
04:04 AM
3 Likes
Samsung...still no response? I reached out to your support chat this weekend. I had to show them from your own website that these TVs are advertised as supporting LPCM pass through. Perhaps a social media campaign is in order to get a response. Terrible timing as this is a significant issue for Next Gen gaming consoles.
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12-13-2020
07:02 AM
1 Like
@SamsungAl ...when is Samsung going to address this defect as well as updating these growing number of threads?
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12-13-2020
05:51 AM
1 Like
Samsung, this is a growing issue now with next generation consoles coming out. I have a PS5 and PS4, both will not pass LPCM. I've used a PC to prove the TV will not pass LPCM via audio testing programs. If I plug any of these devices directly into my AVR, I have no problem getting LPCM. All other TV OEMs work perfectly fine or have fixed it earlier this year. I need to purchase another TV and if this is not resolved soon, my next TV will not be a Samsung nor will I recommend to family/friends. Please provide an update here.... ignoring it will not make it go away.
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