Asteroid
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01-07-2021
03:02 PM
@SamsungCaleb @SamsungJam @Anonymous can you please raise this audio glitching problem with your development team and see if it can be fixed in a future update as it is impacting all customers with 2020 soundbars including the HW-Q800T/Q900T ?
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01-05-2021
07:56 PM
I have Amazon music playing mostly reliably, its just the pause in audio that is the problem. Best to raise a case else on here we are just barking into the darkness 😖 Just google "samsung support" and you will get the correct page for your country. In Australia I notice there is a 60 day satisfaction guanrantee which I will take up if I dont get any reponse.
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01-02-2021
07:15 PM
Thanks @user8KjH2mU3xE it seems to be a bug. I would recommend anyone with a samsung HW series bar to open a support case and report it as a problem so hopefully they fix in a future firmware update. I Will try turning off the 5Ghz wifi and force it to 2.4G to see if it makes any difference. I'll report back.
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12-31-2020
10:13 PM
1 Like
Seems this soundbar glitches with a small pause in sound while casting songs from the Amazon music app to Alexa. I notice it every few minutes. I have a strong wifi signal, connected at 5GHz and running latest firmware. Android apps are updated. Anyone else experience this?
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12-20-2020
08:40 PM
ok fixed it. The Amazon location cannot have multiple countries in the delivery addresses anywhere, even if the default adddress is correct. You Also need to default the sound bar press + and - for 5 seconds until it shows "INT" on the display. solved thru trial and error, zero help from samsung they were inept - the service agent even tried to talk me out of whether the bar supports Alexa at all... dissapointing.
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12-20-2020
02:41 AM
I have smarthings with the Alexa skill and Alexa setup correctly both logged into the same Amazon account using the same email for Samsung. I'm using Android 11 on a pixel. The HW-Q800T soundbar does NOT appear in the cast tab in Amazon music app but strangely I can cast to a Google home device. When I select "My device isn't here" I get this error "The Amazon Music store is not supported in your country." But country is set correctly to AU in all profiles. I can however cast to the soundbar from inside the Alexa app. Any ideas?
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