Asteroid
Community stats
- 0 Likes
- 1 Solutions
- 3 Posts
- 8 Comments
- 0 Followers >
- 0 Following >
03-06-2021
12:04 PM
You guys need to be raising support calls. I've been escalated to a level 2 support engineer. Else on these forums you are screaming into the wind
... View more
02-28-2021
02:23 AM
This happens on HW-Q800 also but only casting from amazon music and Alexa. Everything else is fine. Perhaps the problem is samsung just have SO many soundbars it must be a nightmare to fix software bugs on them all. It would be great if they can respond here....
... View more
01-17-2021
03:46 PM
The display on this soundbar does not show sound formats playing other than DTS:X and Atmos. These are not identified on the display.... Dolby Digital Dolby Digital Plus DTS Dolby TrueHD DTS-HD MA 2.0 PCM 5.1 PCM How are we supposed to know what sound mode is being played? Any plan to support this in a future software update? @SamsungCaleb @SamsungJam @SamsungLou
... View more
01-07-2021
03:02 PM
@SamsungCaleb @SamsungJam @SamsungLou can you please raise this audio glitching problem with your development team and see if it can be fixed in a future update as it is impacting all customers with 2020 soundbars including the HW-Q800T/Q900T ?
... View more
01-05-2021
07:56 PM
I have Amazon music playing mostly reliably, its just the pause in audio that is the problem. Best to raise a case else on here we are just barking into the darkness :confounded_face: Just google "samsung support" and you will get the correct page for your country. In Australia I notice there is a 60 day satisfaction guanrantee which I will take up if I dont get any reponse.
... View more
01-02-2021
07:15 PM
Thanks @user8KjH2mU3xE it seems to be a bug. I would recommend anyone with a samsung HW series bar to open a support case and report it as a problem so hopefully they fix in a future firmware update. I Will try turning off the 5Ghz wifi and force it to 2.4G to see if it makes any difference. I'll report back.
... View more
12-31-2020
10:13 PM
Seems this soundbar glitches with a small pause in sound while casting songs from the Amazon music app to Alexa. I notice it every few minutes. I have a strong wifi signal, connected at 5GHz and running latest firmware. Android apps are updated. Anyone else experience this?
... View more
12-20-2020
08:40 PM
ok fixed it. The Amazon location cannot have multiple countries in the delivery addresses anywhere, even if the default adddress is correct. You Also need to default the sound bar press + and - for 5 seconds until it shows "INT" on the display. solved thru trial and error, zero help from samsung they were inept - the service agent even tried to talk me out of whether the bar supports Alexa at all... dissapointing.
... View more
12-20-2020
02:41 AM
I have smarthings with the Alexa skill and Alexa setup correctly both logged into the same Amazon account using the same email for Samsung. I'm using Android 11 on a pixel. The HW-Q800T soundbar does NOT appear in the cast tab in Amazon music app but strangely I can cast to a Google home device. When I select "My device isn't here" I get this error "The Amazon Music store is not supported in your country." But country is set correctly to AU in all profiles. I can however cast to the soundbar from inside the Alexa app. Any ideas?
... View more
Manage the boards you are following
Nothing to display here yet.
To follow a board, click on "Subscribe" in the "Options" dropdown.
