Beyond Frustrated - Curious to know if anyone has contacted you? I am retired and I can make this a mission if the company (which has supplied me with many appliances and TVs) is not supporting their product now. Since your issue started prior to the COVID 19 confusion, it seems you should have had some type of reply or statement from the company or at least from the moderator of this board. I see nothing is this thread and have not seen a solution in the threads I have reviewed so far. I also have a kitched full of Samsung appliances that are about 18 months old. I know bacause we replaced all of the appliances when we moved into our current home. I share the regret of not confirming the current reliability of the appliances, but they had been good in the past. I really do not want to replace all of my appliances, but I will if I believe it is or will be a safety issue. Samsung - How much will you lose in respect and cash if this issue is a defect and someone dies? I cannot imagine the damage that would do to your company. Most manufacturing companies have already learned this lesson and manages defects as a part of doing business. I strongly recommend that this issue receive the attention it deserves and you work harder to retain your good reputation. Please feel free to contact me for any additional information you require.
... View more