A quick update: a couple of days ago, I noticed that our oven was rebooting on its own accord. When it rebooted, the firmware had finally been upgraded to the latest version ( 20201111.0221), which contains the fix for this issue. Set Settings > Display > Timeout to "Aways on" and the clock will stay there, although it moves around a little to prevent burn-in. If you're still on an older version that doesn't contain the fix, the workaround is to switch your oven to Demo mode when you've finished cooking. Just remember to switch Demo mode off again when you want to cook something! 🙂 PS: I never did find out how to force an upgrade. One just has to be patient, I guess...
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Hi all,
This morning our new Samsung Combo Wall Oven (NQ70M7770DS) was installed. All is well, except that I can't prevent the clock from disappearing after the timeout period. From my research, this is a well known issue and an often-requested feature. For example, it is discussed here at length:
https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Clock-doesn-t-work-Dual-Wall-Oven-TIMES-OUT/td-p/139732
A post around Page 9 says that Samsung have finally released a new version of the firmware that fixes this issue, which is great news! The bad news is that I can't seem to install the latest version on my oven, which was manufactured in June 2019. When I go to Settings > About device, the software version information I have is TIZEN 2.3.0 (COMBIOVEN.PPOCF.US.20181221.0223); the version I apparently need is TIZEN 2.3.0 (COMBIOVEN.PPOCF.US.20200221.0257). Note the different date code and build number: 20200221.0257 vs the 20181221.0223 that I currently have. The Software update tab says "Latest version software already installed" and the Update button is greyed out.
Can someone please tell me how I can get this (or a later) version of the firmware on to my NQ70M7770DS oven? The inability to have the clock permanently displayed strikes me a pretty major issue for such a high-end device, as our oven is the only clock in our kitchen and we very frequently refer to it for the time. Any ideas, @Samsung_Stephanie or others?
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