Dear @SamsungBri, I sent you a message with the information you requested in your above post, hoping to hear back from you soon. A few days ago, I turned on the TV to find the screen filled with nothing but vertical lines. I tried all inputs with no luck. I bought the TV for my mom around 4 years. After reading through the Samsung community, I noticed this is a common problem with this model. Everyone's TVs on the forums seem to be having this issue at around the 3 to 4 year mark. My family has been loyal to Samsung for many years, and this is the first time I've felt like Samsung has really have failed us. This was a large purchase for my family ($1,600 with tax), needless to say, I am really disappointed. I bought this TV for my mom, as she is a full time care taker for my younger brother who has pretty severe special needs. Especially with COVID ongoing, she can't have anyone come help her with my brother, as they are both at high risk, so her Samsung TV has been a real lifeline for her and really adds more joy to her life than a typical customer. Will you please provide a solution?
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