Asteroid
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01-25-2021
09:49 AM
2 Likes
Yeah I get there's safety issues at play but there are better ways to deal with it than completely disabling it. Require a pin or have multiple confirmation screens. Put in an agreement that says "by disabling this feature, I agree that samsung is not at fault if I turn my stove on remotely and it causes damage" or something like that. Until this is done, the advertising and feature list needs to be changed to reflect this. It should say "remote control in extremely limited conditions that turns off due to safety".
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01-06-2021
06:21 PM
4 Likes
According to this answer in the forum I posted, The automatic Smart Control turn off is designed to prevent accidents. Remote activation of a range could have disastrous consequences. Which completely defeats the purpose of having such a function. This is not mentioned at all on their own page, which even states you can remotely change the cooking mode, adjust the temperature, set a cooking time, start the oven, and so much more "remotely" implies from anywhere as long as I have an Internet connection. If it turns off automatically, then this is false advertising
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merlin77
Asteroid
in Kitchen and Family Hub
01-06-2021 06:07 PM (Last edited 01-06-2021 06:24 PM ) in
01-06-2021
06:07 PM
1 Like
What?! That completely defeats the purpose of such technology. The entire point is remote control of the oven but if that turns off automatically, then it's useless. This is not advertised or mentioned anywhere on the device page or the manual. In fact, Smart Control is advertised as being able to control it remotely. If it can't do that, then you are lying about your technology. Furthermore, remote control can actually make it safer. If I forget to turn off the oven, I could find that out and turn it off remotely. This is not mentioned at all on your own page, which even states you can remotely change the cooking mode, adjust the temperature, set a cooking time, start the oven, and so much more "remotely" implies from anywhere as long as I have an Internet connection. If it turns off automatically, then this is false advertising
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merlin77
Asteroid
in Kitchen and Family Hub
01-06-2021 06:07 PM (Last edited 01-06-2021 06:24 PM ) in
01-01-2021
03:55 PM
2 Likes
I just purchased my smart range (Model NE58R9560) and successfully set it up with the SmartThings app. I then turn on Smart Control and can control my oven from the app. But this only lasts for a few minutes. Eventually, the Smart Control turns off, making it useless since I now have to go to the stove to turn it back on. 1. Why does Smart Control keep turning off? 2. How can I keep Smart Control on permanently?
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