I have a 3 year old gas range, model # NX58K9850S, that takes an extremely long time to reach the set temperature in the ovens. It’s off by 100-150 degrees or more when the oven believes it has reached the preheated level. The only way to get it up to a usable level is to set the temperature 100 degrees higher than I really need, then use an oven thermometer to make corrections every 5-10 minutes. It also intermittently makes an awful grinding noise. We have an extended warranty and the repairman sent by them said we needed a new fan for the convection and some sort of new temperature control panel but they have been unable to acquire the needed parts. Now they have given up and say we have to replace the oven, which is no longer available. Because the store where we purchased the oven and extended warranty will only give us store credit for the oven, we have to pay hundreds of dollars more for a similar, current model. It seems unreasonable that parts aren’t available for a recently purchased oven and that the only recourse is to buy a new one. To make matters worse, the store says it won’t even order a similar product (which will cost another $400) because it’s indefinitely back ordered. How can I resolve this problem?
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