01-05-202110:46 AM (Last edited 01-05-202110:51 AM) in
This was marked as a solution by Samsung, but it is not the solution. I have tried all of these steps--except for the parts that only apply to models that are not mine--and the steps did not fix the problem. The icemaker still does not work. The issue is still ongoing. I don't understand why a Samsung employee(?) is marking this incorrectly.
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With more searching the forum for solutions to my icemaker issues, it seems that this forum is an avalanche of people having similar issues with no real solutions--it seems to be a place to commiserate, which is validating, but I need to find a fix. If anyone knows of a reliable appliance forum, please let me know. Another part broke today, the button for the internal water dispenser. I know how to repair/replace it, but don't even want to spend the time until the icemaker is working again. The broken icemaker is a big deal for me and if anyone has any input for good non-Samsung models to buy, I'd appreciate it. I definitely want a French door style and like big crisper drawers for vegetables, but otherwise am wide open.
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I think the response above was intended for another user as it addressed not my refrigerator model but others and had tests/steps I have already tried and noted in my original statement. If anyone has suggestions for my actual model, I'd really like to solve this issue.
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Our refrigerator has the ice maker in the freezer. Water will not dispense into the icemaker, but the refrigerator interior door water line dispenses with good flow. The refrigerator is set to factory default temperatures, power freeze is not on, and the icemaker is not set to off. The water filter is Samsung brand and less than a month old. The ice issue started a week before the water filter change. The prior filter, also Samsung brand, was 8 months old. During the day, I can hear the ice tray moving to dump cubes as if they were there. Pushing the icemaker's reset button initiates the turning of the ice cube tray and the chime at the end, but water does not fill the tray. Aside from the water filter change, I have tried the following, waiting at least two days before resets and after tests: 1. Resetting the control panel and leaving everything at factory default. 2. Moving the unit away from the wall and vaccuming the vent (was not clogged, but cleaning is always good). Checked the water line tubes and connection to source to verify no kinks or obvious issues. Unplugged the unit, waited 3 minutes and replugged. Left temperature at factory defaults. 3. Checked the ice maker for damage, looseness, or signs of cracks or leaks. 4. Checked the interior of both the freezer and refrigerator for signs of something broken. 5. Thinking the ice maker water line was frozen, followed directions from another site to try to de-ice the line from behind the filter in the refrigerator by removing the crisper drawers and carefully heating with a hair dryer for about 20 minutes. This process seemed to yield about a teaspoon of water into the ice maker tray. I started to try the hairdryer pointed at the water line tubes with the refrigerator pulled out, but was beginning to wonder if doing so could create yet another issue if something got too hot. Notes that may or may not be relevant: There is now a very light frost layer in the freezer. I assume this is from keeping the drawer open during checks and trials, but don't know for sure. I did not have any water buildup--like other models did--underneath the refrigerator drawers, but did have ice cubes under the freezer drawer and removed those. Prior to the icemaker not making ice, I did notice the ice in the bin was very clumpy, which was unusual. I removed all ice, washed the bin, and put it back in the opposite direction based on another poster with the issue of ice under the drawer. Before I unplug the refrigerator for a few hours, is there anything else I can try? It would be difficult to keep my refrigerated medicines within needed tempteratures if I need to move them to coolers. I was thinking that the hair dryer at least produced some results and maybe I could try that again, or some nice responder could give me guidance here.
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