Our TV has just begun turning off and not turning back on. The first time it came back on and there was a message that it had lost connectivity but then I was able to resume my show. The third time it turned off we tried unplugging for five minutes, then unplugging from surge protector and now we are trying to get in a factory reset between restarts. The TV was on no longer than 15 minutes. The One connect box is not hot. Nothing seems to be different. Help!
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