I have 8 Samsung products in my home. The last Item purchased was a 55 tv. It had a 3 year warranty. The screen went out. I contacted Samsung. It took them 2 weeks NOT TO FIND A SERVICE CENTER that could make good on the warranty. Then the offer to purchase the tv back because no service center would srevice the tv. Then they contacted a 3rd party to find a trucking company to pick up the tv. The trucking company never called and I had to find out who the trucking company was and request a pick up. They could not pick up in week 1 but could pick up in week 2 on thursday. Then in week 2 I called the trucking company to make sure I was on the schedule for pick up. Got an excuse that the driver was sick and they would pick up in week 3 on Tuesday. Way more than the 21 days I was pormised to have the refund. Still waiting for the trucking company to pick up tv. When I called samsung and asked to talk to supervisor, the 1st time I waited 97 minutes and then was hung uo on. The 2nd time I called and asked for supervisor, I waited 56 minutes and the supervisor said she could not hear me cery well and hung up on me. I will never purchase another Samsung product. My washer and dryer are now approaching 12 years old and will have to be replaced soon and I will absolutly not purchase any more Samsung products. Customer service uses some bad communication devices as everytime I have called them I get real bad echo of my voice back and makes it hard to communicate with them. I am done with this company
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