Hello, I have inserted a few links below that might be able to help you with this.   https://www.samsung.com/us/support/troubleshooting/TSG01110026/   https://www.samsung.com/us/support/troubleshooting/TSG01110025/     If the above troubleshooting steps didn't help, here are some service options:   - If your unit was recently purchased, you can check with your retailer on their return/exchange process. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO ... View more