01-19-202110:44 AM (Last edited 01-19-202110:47 AM) in
We bought our Samsung refrigerator RF23HCEDBSR/AA in April 2016. Sometime in 2017 the ice maker began freezing up. We called Downtown Appliance (Columbia, Mo) and initially they stated it was past warranty. After talking to them again, they returned and claimed it was fixed. A few months later the ice bucket began cracking and the ice maker began freezing up on a regular basis and once the cooling coils in the back of the fridge froze solid. In 2020 the cooling coilI contacted our warranty company and in Aug 2020, they fixed the issues, which lasted until October, when it the freezing up began again. In addition to freezing up, water began leaking from the ice dispenser and when not frozen up, the ice was slushy. In December 2020, I contact them again, and they sent someone out. On 18 Jan 21, they came out and replaced the ice maker. This afternoon (19 Jan 21), the ice is slushy once again. We spent close to $3,000 on this refrigerator and feel like we wasted our money. We shouldn't have to deal with ice maker issues at least twice a week.
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