Asteroid
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03-09-2021
09:34 AM
Some good news to add to this thread: I called Samsung support and reported the problem. They had a tech come out and install a new wireless board. This fixed the problem for me and I've now turned off automatic updates. Hopefully nothing breaks in the future and I don't have to gamble. If you still have warranty coverage, I suggest going this route.
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02-24-2021
08:54 AM
I am on with support now. The support tech is telling me this forum isn't even monitored by Samsung. That the community "on Samsung.com is not necessarily monitored or notes sent directly to Samsung." So there you have it.
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02-19-2021
11:36 AM
My serial number is showing that my TV is a 2018 model, although I purchased it new in 2020. My YouTube app has not played a 4k video since early December.
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02-19-2021
09:40 AM
I'm curious what you other owners would do in my position. I am still within my first year of ownership warranty period (via Samsung I believe, purchased the unit at Walmart last April). Is there any recourse for a claim based on this issue? I also have a 3-year protection plan ($99) purchased at that point, but I don't that gets me anywhere with issues such as this. Do I have any chance of assistance getting this TV's value refunded?
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02-04-2021
10:05 AM
My tv will never play the 4k video over Wifi. Samsung's silence on this issue is DEAFENING and has clearly had impact on many of their customers experiences and plans to purchase any further technology from them. This doesn't seem to matter.
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01-22-2021
06:22 AM
I posted my own topic to bring more attention to this and it was deleted.
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