Its interesting one of the advise was to call support etc. I have done calling, chat help to reset phone, wipe cache etc etc..all to no help and was advised to go to a physical service centre...and tell the technical staff to repartition the phone and re install the OS etc...So I did as I was told..got my phone...problems still appear!!!...I go back again ask them if they had repartition.. reinstalled etc...the standard reply is that they could not solve the problem...Come on!!! i did go to the service ctr twice, both times it looked like they did nothing but a factory reset..with the error still appearing and the phone hangs often when using data and for e.g important sms like bank's one time password not appearing etc..Very interesting part is when Samsung is contacted again..no email replies or calls..only to be contacted after warranty period and caller says they will try to solve but there will be charges!!!I refused..by all accounts..thevproblem cannot be solved and withtransport/ service charges.!! Lesson learned..DONT BUY SAMSUNG!!!
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<span;>Sm-G975F/DS <span;>After latest update phone lags and freezes when using Internet and more often when using mobile data at some apps. CHAT helpline and phone help guided me to do a factory reset. Also did hard reset. When this did not help i eent to Westgate service ctr on 14 March 2020 and I was given the phone as corrected, which I believed. Only when the phone was still behaving badly later that I called Samsung Chat and phone in help and was asked to go to Westgate service car again. On 24 Apr 2020 i went back,; explained the problem and the previous visit and asked for a REPARTITION AND REFLASH of the OS or Firmware, as Chat help advised. I returned as per requested and was given the phone back. The error was still there. I explained to the CSO that its still the same problem upon doing a hard rest. The error is being shown. She asked me to write to Samsung as they could not help. I was informed by reliable sources that a REPARTITION MUSTBE DONE and than reinstallation of firmware; the reason being the error messages "..unable to disable quotas and "tune 3fs missing"with "E" drive ..No PDP scenario etc..copied below...shows the partition, upon update and restore os data has corrupted the storage...as per the error description. I also googled and a few people with the same model have the same problem (Samsung community; googled "tune2fs missing") after the updates, from early 2020: when the phone slows and freezes, Upon a hard reset; <span;>"Vol UP,Bixbykey and power". I saw the following message: <span;> #Reboot Recovery Cause is [BL:Recovery Mode Set by key]# <span;>E:[libfs_mgr]Unable to disable quotas on /dev/block/platform/13d60000.ufs/by-nam <span;>e/userdata because /system/bin/tune2fs is missing <span;>Supported API: 3 <span;># MANUAL MODE v1.0.0# <span;>--Wiping cache... <span;>--Wiping cache... <span;>E:[PDP] status/c____/pdp_b__ : 0 - No PDP scenario <span;>Formatting / cache... <span;>Cache wipe complete. <span;>Cache wipe complete. <span;>Went to WESTGATE SERVICE CENTRE,on 14March 2020 to get he phone serviced as asked to by the chat help and the phone was returned after2 hours. <span;>But I think they did only a factory reset only as the problem reappeared and upon hard reset I could see the "tune2fs missing" message and the "E" PDP? Error again!. I am frustrated as I Requested a REFLASH of OS to make sure this does not happen again and again. I RETURNED to the Westgate service centre on 24Apr2020. I explained with the error message written down and specifically asked for REPARTITION AND THAN REFLASH...As I was informed the storage drive is corrupted. But I think the technical staff could not understand the problem. I had to go back twice in the middle of the virus endemic with mask and all....its frustrating. <span;>Please provide the most appropriate support as the phone is still under warranty, but not for too long. Or Samsung should explain what is this one year warranty is for...when I have a phone that does not work optimally. Update: After the warranty period is over a Mr Joshua Tan sends an email and than calls to bring the phone in for assessment but that there would be service charges!!!..I refused as more likely the reply after that would be the same : that the problem couldn't be fixed with the transport and service charges incurred at customers expense. What riles me is Technical Staff at service centre insist that they have repaired it even when you show them at collection point that they have not!!..its like you bring your to the service centre with a problem and they tell you they have fixed it..and you point out immediately that they have not fixed it and they say.."we could not but its o.k you can drive the car so its ok!!"
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