I must say I am truly dissapionted by Samsung. A company I have loved and supported for many years. On seeing the new epic S21 Ultra I decided to yet again support this innovative company as all my expectations were met. However, I these expectations were thrown out the window today when I simply could not pre-order the phone. My attempt of pre-ordering began on 16th January and lasted every day since then. I have tried multiple accounts, credit cards, address etc in every way possible. I even tried ordering it from other devices own by friends and family members. I regret to say that after over 15 order requests, creating new accounts, new credit cards, using different combinations ALL my orders were cancelled. I even contacted the Samsung E-commerce store 6 times in the past 10 days and NOONE was of any help. All i have been told was 'try again' 'use a different method of payment' 'use another credit card'. THEY WERE OF NO HELP. They couldnt even see how much I am trying and interested in obtaining just ONE of their flagship phones. Up till now i have no clue why this has been happening and today the pre-order deals have basically ended and sadly last night my order went through, got my hopes up and this morning I woke up to it being cancelled. I am so dissappionted, more to the fact that noone could have helped me to order a phone they are promoting everywhere. I am sorry to say this expirience was the worst and I dont think I want that phone anymore despite its innovations. Just knowing by now i have to pay the same price as anyone else, when myself, a loyal customer, tried so hard to pre-order so i can get the deals available so i can get myself a Watch 3 as well as a Buds pro one time instead of now having to go in store and pay the price for each seperately. So sorry that i have to probably look at other brands because I AM TRULY DISAPPIONTED!
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