Let me sure I understand: 1. You could NOT use 2 SIM cards, and neither 2. You could NOT find card manager. Correct? If I am not mistaken the Canadian site list the phone as single SIM.
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I won't agree with the points you make, simply because of the story as is today. Look to FAQ on S21 series on US site where Samsung clearly states they do support eSIM and advantages of it. Don't tell me it's an error/ omission. That's a lie, bait and switch technique. Even the phone will go out on 29th at large it's available on display with all service suppliers (AT&T, T-Mobile etc,), BestBuy including unlocked model and so. Guess what? No version has eSIM. Their updates after launch, after lot of people got stuck with 1k device on lies and promises.
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There are other features being removed: for example the MST used by SamsungPay. Now they've done a step back to remove almost everything kept them above competition. NFC only payments
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See instructions on their website. it should be straight forward and you can set it either as single, dual always on, primary data or default line etc. good luck 👍 https://www.samsung.com/levant/support/mobile-devices/galaxy-a-series-how-to-use-and-manage-dual-sim-cards/
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try this guide to verify you didn't miss any setting: https://deviceguides.vodafone.co.uk/samsung/galaxy-note10-android-9-0/connectivity/select-dual-sim-settings/
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It seems a trend in industry. Out of ideas for both innovation and cost reductions. Much easier to copy whatever others do. Apple claims innovation whatever have been already on the market (mostly through Samsung) and Samsung learn somehow to increase their revenue through Apple' tricks
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Had a similar issue with my S3 Frontier a while back while it was still under warranty. I sent it to Samsung after contacting their support and it was noticed the battery was swelling and got replaced. I would do the same.
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